At BOURNEX, we understand the importance of keeping your e-bike in top condition. Here is our policy for e-bike maintenance and repairs:

Encouragement to Use Local Repair Shops

• If you experience any mechanical or electrical issues with your e-bike, we encourage you to visit a local bicycle repair shop for assistance. Local experts are often well-equipped to handle a range of issues efficiently.

Compensation for Repairs

• BOURNEX offers compensation for repair costs up to £100. This applies to repairs addressing mechanical or electrical issues diagnosed by these shops.
• To avail of this compensation, please first contact us at sales@bournex.com with a description of the issue. We will confirm the diagnosis and guide you on the next steps.

Process for Claiming Compensation

• Contact BOURNEX at sales@bournex.com detailing the issue.
• Upon our confirmation, get the repair done at your local bicycle shop.
• Submit the repair receipt/invoice to us via email.
• We will process the compensation claim up to £100.

Note: This policy is designed to offer quick and convenient repair solutions for our customers, minimising downtime and ensuring you can enjoy your e-bike without long waits for repairs.

For more comprehensive repairs or specific issues, please contact us directly for guidance. We are dedicated to ensuring your e-biking experience is smooth and enjoyable.